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FAQs

You Were Wondering?

We're always happy to hear from you, but we know sometimes you just want an answer. Here is a collection of answers to the most often-asked questions. If you can't find what you're looking for, please use our Contact Form to let us know.

How fast are orders processed?

Once your order is processed and shipped, you will receive a shipping conformation email. Orders placed by 1PM PST with an expedited shipping option will be processed within the same business day.

Can I cancel or make changes to my order after it has been placed?

We cannot guarantee the cancellation of any order once the order has been placed. You may cancel your order only before the order has been processed. To cancel or make changes to your order, contact customer support immediately after you have placed your order. Orders cannot be cancelled once the order has been processed.

Where is my order?

You can view the status of your order by logging in to your account and visiting Order History, or by entering your email and order number on the Track Your Order page.

What methods of payments do you accept?

We currently accept PayPal, Visa, MasterCard, Discover, and American Express.

Why was my payment declined?

If your credit card or PayPal was declined you may not have enough funds in your account to meet our authorization standards. In order for the payment to be authorized and captured, your account must have double the funds available. This authorization will stay on your account for 3-5 business days then automatically fall off. International credit cards and Visa gift cards may have a longer authorization period.

I have an old American Apparel gift card. Can I still use it?

Unfortunately, old American Apparel gift cards are no longer valid.

How do I use a promo code?

Within your shopping cart there is a promo code field. Enter the promo code there and the discount will be applied to the items in your cart.

You can also add the promo code during checkout.

When will I be charged for my order?

Your payment method will be charged once your order has been shipped.

Why was I charged twice?

You may have noticed a pending authorization post on your account. The pending authorization for the full amount of your order is a common bank practice to verify an account’s authenticity and to ensure it has sufficient funds. Depending on your banking institution, a pending authorization general take 3-5 business days to clear.

Your credit card will be charged the invoice total upon shipping.

Please only click the “Submit Order” button once to avoid multiple authorizations and charges.

How can I view the status of my order?

You can view the status of your order by logging in to your account and visiting Order History, or by entering your email and order number on the Track Your Order page.

Can I include a gift receipt with my order?

Currently, we do not offer the option to include a gift receipt with your order. We will however offer this option in the future.

Do you offer price adjustments?

We do not offer price adjustments.

How do I know that my information is secure on this site?

The protection of your information is a priority at American Apparel.

When entering personal information such as your credit card, name, and address, you will see an unbroken key or a closed lock, depending on your browser, near the web address bar meaning that the page and your information is secure.

We also use industry standard encryption technologies for the overall security of transferring and receiving data from our site.

Where do you ship?

We ship to all states in the USA, including APO and FPO addresses. We do not currently allow shipping to freight forwarders and International addresses. Please check back for updates.

Please visit our Shipping Options page for details.

How do I determine the cost of shipping my order?

All orders over $50 receive free shipping. For orders under $50, we offer Standard Shipping for $5. Overnight and Two-Day shipping options are also available for an additional fee.

Please visit our Shipping Options page for details.

How do I ship to an international address?

We currently do not ship internationally. Please visit our Shipping Options page for details.

What shipping methods do you offer?

We offer standard and expedited shipping on all orders.

Please visit our Shipping Options page for details.

How can I track my order?

Once your order has shipped an email will be sent to you including tracking information so that you can view the status of your order.

You can also check the general status of your order by entering your email and order number on our Track Your Order, or by visiting My Orders page in your account.

What is your return policy?

Please visit our Returns page for details.

How do I return an item?

To return a product, go to My Orders page in your account, and click the Return link next to the order you’d like to return. Print a pre-paid return shipping label and Return Form. You must include the original invoice and Return Form in the return package in order to properly receive a refund. Please make note of the Return Tracking Number in order to have proof of the return. We are not responsible for packages that are lost in transit on the way back to us.

If you completed your order as a guest, please contact Customer Service to start your return.

Please visit our Returns page for details.

How do I exchange an item?

We do not offer exchanges.

When can I expect my refund?

You will receive an email notifying you that your return has been processed by our team. After receiving that email, you can expect you refund to post to your account within 3 – 5 business days. The exact time frame will depend on your bank and credit card company.

What if my items are damaged, defective, or incorrect?

If you have received damaged, defective or an incorrect item, contact support and we will do our best to correct the issue.

How do I create an account?

You can create an account with American Apparel by hovering over the “Sign In” button at the top of the page and clicking “Create an Account.” There you will enter your email and a password.

Log in every time you shop in order to save items in your cart or add them to your Wishlist, and to more easily track your orders.

Do I need to create a new account if I have an old one?

No, you do not need to create a new account. If you previously had an account with American Apparel, you will be able to log into your account using the same email and password.

How can I connect my Guest Checkout Order to my account?

We are not able to connect your Guest Checkout Order with your American Apparel account. Please be sure to enter your account emails address and password at checkout to take advantage of your account features.

Do you have any store locations?

We do not have any store locations at this time.

Do you sell gift cards?

Currently, American Apparel does not sell gift cards. We will however be selling gift cards in the future.

Does Le Club still exist?

No. The Le Club program is no longer active.

Do you still have a student discount through UNIDAYS?

We are currently working to launch our Unidays program. Please stay tuned for more details.

Models?

American Apparel is always looking for new girls and guys to grace our ads, catalogues and website. If you reside in the US and are 18 years of age or older, you may submit your picture to be cast as an American Apparel model. Just post a picture of yourself on Instagram with #AAModels.

Are your products still made in the USA?

Our products are made in sweatshop free facilities around the world including the US. We invite you to learn more about how we make our products by visiting our About Us pages.