Online Store Returns

Return Instructions

If you completed your order as a guest, please print a Return Form and create a Return Shipping Label. You must include the original invoice and Return Form in the return package in order to properly receive a refund.

To return a product go to the My Orders page in your account, and click the Return link next to the order you’d like to return. Print a pre-paid return shipping label and Return Form. You must include the original invoice and Return Form in the return package in order to properly receive a refund. Please make note of the Return Tracking Number in order to have proof of the return. We are not responsible for packages that are lost in transit on the way back to us.

Our Policy

We offer full refunds for new, unused merchandise within 45 days of the original purchase date. Bras, panties, briefs, socks, pantyhose and legwarmers are not eligible for returns.

All eligible returns must be accompanied by a completed return form and with any original tag(s) attached. All refunds will be made in the form of the original payment/card. Any original shipping charges will not be refunded. Returns that do not meet our policy will not be accepted.

Please be careful while trying on items as all items must be returned in new, unused and unaltered condition. Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

At times, heavily discounted items may be marked as FINAL SALE. These items will not be eligible for returns.

International Returns

For a refund that includes duties, taxes and tariffs, please contact American Apparel Customer service ([email protected]) and ask them to initiate the return process.Make sure to have your order number available and complete the “Return Merchandise Authorization Form”. You will also get a shipping label to print. Mail the completed form with your item(s) to Borderfree, our international shipping partner. Borderfree will credit your account when it receives the form and merchandise. You will also receive an email to confirm that the return has been completed. If you selected to pay duties and taxes at time of delivery (DDU), you will not be credited for original duties and taxes paid. Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item using the same currency and exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

International orders returned directly to americanapparel.com will receive a refund for the merchandise but not duties, taxes or tariffs. If you have any problems with your order, please contact us within 45 days to resolve the issue.

We offer full refunds for new, unused merchandise within 45 days of the original purchase date. Bras, panties, briefs, socks, pantyhose and legwarmers are not eligible for returns. Swimsuits and bikini bottoms are only eligible for returns if the protective adhesive strip has not been removed.

Please be careful while trying on items as all items must be returned in new, unused and unaltered condition. Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.